If something isn't working the way it should, or you simply have a question, we want to hear from you. The details for reaching us are listed on this page — what follows explains how to make contact count, so you get a resolution rather than a back-and-forth.

What to include when you get in touch

The single most useful thing you can do before sending a message is to gather a few pieces of information. Let us know your registered username or the email address on your account, describe what happened and when, and — if the issue involves a payment or a bonus — include the relevant transaction reference if you have it. With those details in hand, the person handling your message can usually act on it straight away rather than writing back to ask for more. One clear message with the right information is almost always quicker than several short ones.

Our support team is authorised to handle the full range of account matters: login and verification issues, deposit and withdrawal queries, bonus eligibility, technical problems with games, and anything else that affects your experience. If your question sits outside what they can resolve directly, they will tell you who to escalate it to and how.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or self-exclude from your account, please say so clearly at the start of your message. These requests are treated differently from standard queries — they are not subject to any delay or waiting period, and we will not attempt to discuss or negotiate them with you before acting. Your request will be processed as a priority. If you are self-excluding, we will confirm in writing once it has been applied.

On the subject of security: we will never ask you for your password, your full card number, or any one-time code sent to your phone or email. If you ever receive a message claiming to be from us that asks for any of those things, do not respond to it — contact us through the channels listed on this page and let us know.

If you have raised a matter with our team and feel the response has not resolved things fairly, you have the right to escalate it as a formal complaint. Let us know you wish to do this and your case will be reviewed at a higher level. Should that process still not produce a satisfactory outcome, you are entitled to refer the matter to the relevant external authority. We will provide you with the appropriate details at that stage.

We are licensed by the Anjouan Gaming Authority and operated by Excite Ultra Media Ltd. There is a real team behind this site, and we take every message seriously.