This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. By creating an account and using our services, you agree to the handling of your information as described below.

What We Collect and Why

When you register an account, we collect personal information including your full name, date of birth, email address, residential address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect data related to the payment methods you use — such as card details or digital wallet identifiers — solely to facilitate secure and accurate financial transfers.

We also gather technical data automatically as you navigate our web platform. This includes session logs, browser type, device identifiers, IP address, and cookie data. We use this information to maintain the security and stability of the platform, detect suspicious activity, and ensure that pages load and function correctly for you. Cookies help us remember your preferences and keep your session active; you can manage cookie settings through your browser at any time, though disabling certain cookies may affect how the platform performs.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal and financial information is stored on secure servers with restricted internal access — only staff with a legitimate operational need are permitted to view your data, and all such access is logged and monitored.

We do not sell your personal data to third parties. There are, however, limited and specific circumstances in which your data may be shared externally. These include sharing with payment gateway providers to process your transactions, identity verification services used to confirm your age and identity, and regulatory or law enforcement authorities where we are legally required to disclose information. Any third party we work with is required to handle your data securely and only for the purpose for which it was shared.

You have clear rights over your personal data. You may request a copy of the information we hold about you, ask us to correct inaccurate details, or request the removal of your account data where no legal retention obligation applies. To exercise any of these rights, please contact us through our customer support channel. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection standards.

Following account closure or a period of inactivity, we retain your data for as long as required by our licensing obligations and applicable law. Once that retention period has elapsed, your personal information is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you via the email address associated with your account or through a notice on the web platform before the changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data.